How many shipments do I receive?
We send out four shipments annually, one during each season (spring, summer, fall, winter). That way, you never run out of wine!
What states do you ship to?
Please visit our shipping page
for the most up-to-date information on direct shipping availability in your state.
How much is shipping?
Shipping costs depend on how many bottles are purchased and where you live.
If you become a Riff Raff or Rouser member, shipping is always complimentary!
Can I skip or postpone a shipment?
You are welcome to skip 1 shipment per year. Please let the Wine Club Crew know before your card is charged so that proper arrangements can be made.
Can someone else pickup my club shipment for me?
Sure. Please let us know who will be coming to pick up your shipment and when. That way, we can let the team know that they are authorized to do a one-time pickup for you.
What if I end up with the wrong order or a damaged bottle in my shipment?
Please reach out to the Wine Club Crew and we will make things right.
How do I change my shipping address for all future shipments (or just once)?
Once you log into your account, you have the ability to change your shipping and billing information.
Can I customize my membership?
Riff Raff and Rouser members are welcome to customize each shipment as long as you let us know before the shipment deadline – the deadline will be given via email to all members.
Teaser member shipments are not customizable; but members always have the ability to add on their favorites to each shipment.
How can I use my membership discounts to the fullest?
Members always receive their membership discount, whether you are receiving a shipment, placing an online order, or here at the castle eating and drinking with us!
If, for some reason, your membership discount isn’t applying, please reach out and we’ll fix the issue: firstname.lastname@example.org
How long will my membership last?
We have a minimum commitment of 1 year (4 shipments). After that, it’s up to you! We encourage you to stick around, because each year comes with new creations, events and benefits.
How do I cancel my membership?
If your minimum shipment requirement has been met and you would like to cancel your membership, please contact the Wine Club Crew at email@example.com
. Memberships cannot be cancelled online.
How do I go about upgrading / downgrading my membership?
You can either come into the winery and have one of our staff members help you, or you can contact the Wine Club Crew.
How will I know when my card will be charged?
We will send you multiple notification emails leading up to the charge. If you are not receiving emails from us, please check your junk/spam folder.
If you haven’t received anything from us, please contact the Wine Club Crew to make sure your information on file is correct: firstname.lastname@example.org
How can I find out what events are happening at the castle?
Our website calendar is always the most up to date with events. Find it here.
Please follow our instagram
as well for chances to win tickets to fun events.
Whom do I contact with any WC questions or concerns?
For the fastest response, please email us at: email@example.com
If you’d rather hop on a phone call, you can reach out to Megan or Chelsea:
- Megan Brady, Wine Club Manager, 805-369-6100 ext. 219
- Chelsea DeBoer, Wine Club Customer Service Representative, 805-369-6100 ext. 200